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■■□ABOUT ASK
■□Draw the experience
How >
Ask participants to visualize an experience through drawings and diagrams
Why >
This can be a good way to debunk assumptions and reveal how people conceive of
and order their experience or activities.
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By asking people to /draw your money,/
the IDEO team designing an online bank
was able to discern people s attitudes towards their finances.
■□Cognitive Maps
HOW >
Ask participants to map an existing or virtual space and show how they
navigate it.
WHY >
This is a useful way to discover the significant elements, pathways, and other
spatial behavior associated with a real or virtual environment.
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Mapping how they occupy or pass through different zones of the city, the
IDEO team asked bike messagers to indicate where water oases are located and
how they reach them.
■□Conceptual landscape
HOW >
Diagram , sketch, or map the aspects of abstract social and behavioral
constructs or phenomena.
WHY >
This is a helpful way to understand people/s mental models of the
issues related to the design problem.
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Designing an online university, the IDEO team illustrated the different
motivations, activites, and values the prompt people to
go back to school.
■□Five Whys
HOW >
Ask/ why/ qestions in response to five consecutive answers.
WHY >
This exercise forces people to examine and express the underlying
reasons for their behavior and attitudes.
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Five Whys / was used when interviewing dieting women around the us
to understand their attitudes and behaviors around weight loss.
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THANK YOU FOR YOUR KIND ATTENTION !
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